Managing Your Subscriber Account

Once you're logged into your subscriber account, you'll be brought to the home page, which you can always navigate back to by clicking on the GreyStone Connect logo in the top left-hand corner. On the home page, you'll be able to see any new charges, your current balance, payments  and bill payments setup summaries. Click on the "edit" button under Bill Payment Setup to set up automatic payments.

On the left-hand side of the home page, navigate and make changes in your subscriber account. Here's some of the key components of your subscriber account:

• Manage Account Access
  • Here you can update and add email addresses and enable or disable email notifications as well. Remember, you'll receive your bill via email monthly, so it's important to ensure the accuracy of the emails listed here. 

• Manage Payment Methods
  • Here, you can add your payment method and control the auto payment status. You can add multiple payment options as well!

• Update Account Information 
  • This menu option allows you to update your billing email and address. 

• Security Questions
  • It's important to set up security questions so that if you forget your PIN when calling into subscriber support, our reps can also verify your identity by your answer to the security questions you choose. You can also set up security questions for other authorized users on your account! 

• Change Account Access PIN
  • Need to change your pin? Navigate to this section to change your pin. You must have access to your old pin to establish a new one. If you forget your pin, you can also select "Generate New and Email" to receive a temporary pin via email. 

• Change Password
  • If you need to change your password, you may do so once you log in. If you've forgotten your password, you can choose the "forgot password" option on the log in screen. 

• Alerts and Notifications
  • If you want to add a new email for account alerts or disable any alerts you don't find useful, you can update all that information here. 

If you have any additional questions, please send an email to info@greystoneconnect.com or call Subscriber Support at 770-370-2900.