How can we help?

What is FTTH?

FTTH is our fiber-to-the-home process. You may see construction crews in your area installing fiber in your area, but we will be sure to communicate our intended start dates. Should you have any construction concerns, please call or email us at 770-370-2900 or info@greystoneconnect.com.

My GreyStone Power account number isn't being recognized when I call in?

Because GreyStone Power is a separate entity from GreyStone Connect, 

What are the data caps with each package?

With GreyStone Connect, there are no caps on data, just speed. This means you can upload and download as much as you'd like with no threat of your service being throttled. 

Who's covering the costs for the fiber construction and installation?

GreyStone Connect is covering the cost of the fiber-to-the-home construction! There are also no installation, equipment rental fees or contracts. 

Where can I learn more about the service add-ons?

Click this link to learn more about our add-on services!

How do I manage my account and bills?

Go to greystoneconnect.com > pay bill > sign in or register your account for the first time. 

If you're registering your account for the first time, please follow the steps listed below:

How do I pay my bill?

You can pay your bill by calling (770-370-2900), online at greystoneconnect.com or by paying at a local kiosk. Here are the following locations for each available kiosk:

• GreyStone Power
  • 3400 Hiram Douglasville Hwy, Hiram, GA 30141
  • Open 24Hrs
• Thrift Mart
  • 3939 Cascade Palmetto Hwy, Fairburn, GA 30213
  • Monday-Friday: 5 a.m. – 10 p.m.
  • Saturday-Sunday: 6 a.m. – 10 p.m.
• Chevron/Jones Petroleum
  • 9165 Roosevelt Hwy, Palmetto, GA 30268
  • Open 24Hrs

Since I'm a member of GreyStone Power, can I pay my internet bill with my electric bill?

Because GreyStone Connect is a separate company from GreyStone Power, we are not able to merge the billing. You'll receive a separate bill via email from GreyStone Connect!

Why is my first month's bill higher than your advertised rate?

Your first month’s bill is prorated, meaning it will capture billing from your install date to the next
available bill cycle as well as a month in advance (as is standard industry practice). GreyStone Connect has
two billing cycles based on your install date (1st and 15th). The next bill cycle will reflect the expected Monthly
Charges and billing for your service a month in advance.

Why am I not eligible to sign up for service?

As we conclude construction in your area, keep an eye out for an email that lets you know when we can begin scheduling installations. If you'd like to see an update on construction in your area, click this link for more information!

Once you're logged into your subscriber account, you'll be brought to the home page, which you can always navigate back to by clicking on the GreyStone Connect logo in the top left-hand corner. On the home page, you'll be able to see any new charges, your current balance, payments  and bill payments setup summaries. Click on the "edit" button under Bill Payment Setup to set up automatic payments.

On the left-hand side of the home page, navigate and make changes in your subscriber account. Here's some of the key components of your subscriber account:

• Manage Account Access
  • Here you can update and add email addresses and enable or disable email notifications as well. Remember, you'll receive your bill via email monthly, so it's important to ensure the accuracy of the emails listed here. 

• Manage Payment Methods
  • Here, you can add your payment method and control the auto payment status. You can add multiple payment options as well!

• Update Account Information 
  • This menu option allows you to update your billing email and address. 

• Security Questions
  • It's important to set up security questions so that if you forget your PIN when calling into subscriber support, our reps can also verify your identity by your answer to the security questions you choose. You can also set up security questions for other authorized users on your account! 

• Change Account Access PIN
  • Need to change your pin? Navigate to this section to change your pin. You must have access to your old pin to establish a new one. If you forget your pin, you can also select "Generate New and Email" to receive a temporary pin via email. 

• Change Password
  • If you need to change your password, you may do so once you log in. If you've forgotten your password, you can choose the "forgot password" option on the log in screen. 

• Alerts and Notifications
  • If you want to add a new email for account alerts or disable any alerts you don't find useful, you can update all that information here. 

If you have any additional questions, please send an email to info@greystoneconnect.com or call Subscriber Support at 770-370-2900.